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Built on the Salesforce Service Cloud platform, CitizenNation delivers the foundation for all of your citizen interaction from service requests through online self-service and payment processing.
CitizenNation streamlines and expedites the processing of citizen service requests and boosts citizen engagement in online self-service and payments.
Increase efficiency improve service by capturing, documenting and tracking all resident inquiries in a centralized solution. Allow residents to submit requests via your municipality’s website, calls to your 311 number, or mobile app. Eradicate silos between departments, promote coordinated responses, and monitor resolution rates.
Process bill payments, license applications and renewals, reports of potholes or requests for tree pruning, etc. Set up validation workflows to approve permits. Require payment of outstanding fines before renewing registration. Enable residents to update their profile and view their own data. Engage the public with community updates and alerts.
CitizenNation puts your city and its residents at the forefront of innovation.