Does your organization have a defined onboarding process? What about regular skills training for staff? When budgeting for success, staff training is often one of the first expenses to be cut from the list, but that could cause more problems than it solves. Hands-on training is the best way to ensure that your staff is invested in your organization, excited about your mission, and productive at their jobs.
Onboarding New Staff
Being the “new kid” is pretty terrible, even as an adult at a new job. Simple things make getting up to speed difficult, including not knowing where files are stored, being unfamiliar with new tools, and not knowing whom to ask for help. But there are some easy things you can do to help get new employees off on the right foot.
- Organize a Company Overview
Learning the ins and outs of a new organization can be overwhelming. But one way to make sure everyone is one the same page is to have a formal overview of the company. Providing new staff with an understanding of each department, introducing them to key stake holders, and describing how they work together to achieve your mission will help them to feel like they are contributing to the organization.
- Utilize a Communication Platform
Whether it is a simple chat tool like Chatter or Slack, or an entire online community dedicated to staff, providing employees with the tools to easily communicate and share information is essential to a healthy team. Introducing new hires to an already thriving group of employees will foster a sense of community and encourage them to ask questions, rather than wasting hours trying to find information on their own.
- Create an FAQ page
This tip is pretty self-explanatory, but a single location that houses how-to videos for new tools, S.O.Ps, and simple Q&A is a great idea to save time as your team grows.
Keeping Seasoned Staff Trained
In my opinion, training is never over. It’s easy to get complacent in a job that feels “old hat.” But training is a great way to cultivate better working relationships, create flexibility within different job roles, and to ensure that you understand the needs of your staff.
- Host Lunch & Learns
A brief internal class scheduled regularly can do wonders for seasoned staff members. These trainings can be a reminder of current processes or process changes, but also cover topics that will help staff be better employees. Anyone can benefit from learning to be a better business writer or public speaking tips and tricks.
- Send Staff to Classes
Most software companies hold regular classes for new and seasoned staff members. These classes, led by an expert in the product, are invaluable to organizations interested in improving productivity, staff engagement, and even morale.
- Invest in Certifications
Allowing staff members to pursue certifications, and even subsidizing part of the cost can not only benefit your current team, but it can attract new talent to your organization. Job seekers are looking out for companies who are interested in investing in their future.
Despite the potential up-front cost that it may occur, staff training is the best way to boost the health of your organization. A happy and knowledgeable staff force is the foundation of a successful organization.
For more information on MemberNation trainings, including upcoming dates, pricing, and registration information, check out our training page.