Create Seamless, Engaging Member Experiences
Inspire members to actively engage with your organization using a Salesforce membership management platform with powerful self-service tools. With Fonteva, members can connect on any device, at any time, from anywhere to:
- Participate in collaborative, branded online communities
- Browse searchable member directories
- Access all membership software resources
- Leverage self-service membership management capabilities like an eCommerce shop
- Register for events, acquire certifications, and more within the same community
Drive Value With Personalized Interactions
Boost member value through unique, positive digital experiences. Do more with our member management solution by:
- Leveraging dynamic page layouts
- Using point-and-click configuration wizards for easy page setup
- Accessing collaboration tools, including Salesforce Chatter®
- Managing regular, personalized communications
- Engaging members in their native language and currency
Unify Member Data and Analytics
Real-time analytics and dashboards deliver more insight into your member community than ever before. Gain a comprehensive, 360-degree view of your members by using Fonteva to:
- Set and measure customized key performance indicators (KPIs)
- Glean actionable insights from embedded dashboards
- Track and analyze interactions with members
- Access real-time reports with role-based data access
- Utilize collaborative dashboards
- Leverage Salesforce CRM Analytics to gain deep business intelligence and AI-based insights and next actions
Leverage Native Payments Platform
Fonteva Payments is a simple yet powerful way to accept payments. Natively built into the Fonteva platform, it ensures that your staff, members, and customers fully experience your brand while allowing you to run your business from a single application.
With Fonteva Payments, you get:
- Online ACH payments
- Digital wallet integration with Apple Pay, Google Pay, & Klarna
- Fonteva surcharge (opt-in feature)
- Global payments, acceptance & processing
- Multilingual and multicurrency support
- Fully 3DS2 compliant
- Advanced fraud detection powered by Stripe
- Credit card updater
- Simplified reconciliation
- Integrated merchant control dashboard
- Fonteva-based enterprise transaction reporting
- Saved payment methods
- Streamlined support
Scale Your Platform Completely
Our frequent updates keep your association up-to-date on the latest membership management software capabilities. These factors make it possible for Fonteva to grow with your association:
- SaaS data modeling
- Reduced overhead and hardware due to cloud capabilities
- Ability to create customized apps and integrations
- Compatibility with any device
- Automated and scheduled data reports
- Option to extend functionality through the Fonteva Marketplace and Salesforce AppExchange®
Fonteva’s comprehensive Salesforce membership management software is designed for associations like yours. Discover how Fonteva’s features boost efficiency, productivity, and member engagement.
Why Choose Our Salesforce Membership Management Software
Software as a Service (SaaS) Model
With our subscription payment model, your association pays a single, predictable fee per user, per year—even as your association grows.
Embedded Salesforce Platform License
This license gives your association access to our powerful membership management software suite.
Upgrades Included
Fonteva and Salesforce each release multiple, feature-rich software upgrades throughout the year.
Flexible Data Model Options
Work with our knowledgeable team of experts to choose and implement the data model that aligns with your association’s needs, goals, and structure.
Read what customers have to say about our membership management solution
Our Powerful Membership Management Software Features
Member CRM
Engagement Scoring & Badging
Customizable Member Join & Renew Workflows
Member Directories & Online Community
Event & Conference Management
Form & Questionnaire Builder
Fonteva Payments
Reports & Dashboards
Salesforce Membership Management Software FAQs
What is membership management software?
Membership management software is designed to help associations securely store member data, automate daily tasks, communicate with members, and drive community engagement. Rather than using a disjointed toolkit of spreadsheets, email marketing tools, and payment processors, membership management software consolidates everything on one platform.
Fonteva’s membership management solution is built on the Salesforce CRM, meaning you can use any Salesforce products or capabilities seamlessly with your AMS.
Do I need to integrate a separate CRM if I use Fonteva?
No. Fonteva is a Salesforce-native platform built on top of the Salesforce CRM. This means that everything you need to manage your members and association operations, including your member portal, event registration, and payment processing tool, lives on a single platform. This eliminates the need for manual data transfers and syncing, middleware, or complex third-party integrations.
How do AI capabilities improve membership management?
AI tools can help you predict renewal risks before they happen, automate routine communications, share personalized suggestions, and even provide round-the-clock support through AI-powered chatbots. Because Fonteva is Salesforce-native, you’ll easily be able to use Salesforce’s AI products.
For example, leverage Einstein to gain predictive insights from your membership data or generate content. Or, use Agentforce to activate AI agents trained on your data to answer routine questions and requests just like a member of your team would. This way, you can provide personalized, 24/7 service while reducing strain on staff.
Is a CRM-based AMS more expensive to maintain?
No. The initial investment is similar to the cost of a traditional system, but a CRM-based AMS can actually lower the total cost of ownership (TCO) in the long run. Fonteva relies on Salesforce’s massive ecosystem and consistent updates. This means you’ll spend less money on external tools and expensive integrations, since almost everything you need can be found on the Salesforce platform or the AppExchange.
Additionally, Fonteva is designed to scale alongside your association as it grows. This way, you won’t outgrow the solution and need to undergo a costly implementation after just a few years of use.